Question 1

Business Hours

Accepted Answer

Monday through Saturday 10AM - 7PM, Sunday closed. To schedule an appointment after hours, send a message through the contact page.

Question 2

What kind of items can you airbrush on?

Accepted Answer

You can have custom airbrush work done on just about anything! From shirts, hats, shoes, jackets, party favors, and much more!

Question 3

How long have you been airbrushing?

Accepted Answer

Over 25 years of hand-airbrushing experience. Every piece is painted by hand in our studio — no heat transfers, no vinyl, no prints.

Question 4

Are there any care instructions or tips to make the design last longer?

Accepted Answer

There are 3 main things to do to maintain the vibrancy of colors: iron directly onto the painted area for about 2 minutes, wash inside out in cold water, and hang to dry — do not place in the dryer. Dry cleaning is also a good solution.

Question 5

What materials/fabrics do you use (or recommend)?

Accepted Answer

The shirts are often made from pre-shrunk cotton. Colored shirts may require a base layer of white paint so that colors show properly.

Question 6

Order Process

Accepted Answer

In person ordering requires no appointment, with a typical processing time of 3-5 business days and total delivery of 5-8 business days. No rush processing fees — choose a faster shipping speed at checkout. Order online from our collections, submit a custom order form for custom work, or ask about group orders — group discounts apply to orders over 6 pieces with a 7-14 business day processing time.

Question 7

Do I need to send a reference photo?

Accepted Answer

Reference photos are highly encouraged, especially for portraits and memorial pieces. Clear, well-lit, high resolution photos give the best results. You can upload them directly on the custom order form.

Question 8

Can I pick my own colors, names and sizes?

Accepted Answer

Yes. Almost every design can be personalized with your name, wording, color scheme and garment size. Enter your details on the product page or the custom order form and we paint it to match.

Question 9

Pricing

Accepted Answer

Current prices are displayed on each product page. The price may change when you select a size or optional customization, and the full subtotal is shown before checkout.

Question 10

Shipping

Accepted Answer

Processing time is 3-5 business days and standard shipping is 5-7 business days. Free shipping on orders over $75 (5-8 business days), Standard Shipping $4.95 (5-7 business days), and Priority Shipping $8.95 (2-4 business days).

Question 11

Refund Policy

Accepted Answer

Due to all products being custom made, all sales are final. If the mistake was made on our end such as misspelling or incorrect colors, we will gladly refund or replace it within our 14 day return policy. We only replace items if they are defective or damaged. Custom orders are non-refundable because they are made specifically for you.

Question 12

Do you do events?

Accepted Answer

Yes! We do nationwide events for any occasion such as corporate events, brand activations and more. Reach out through our Event Booking Form under our Book Your Next Event tab.

Question 13

How far in advance should I book an event?

Accepted Answer

We recommend booking live airbrush events 3-4 weeks in advance so we can lock in the date, artists and setup. Last minute dates are sometimes available — reach out and we will check the calendar.

Good Questions, Straight Answers

Studio

Ordering

Pricing

Shipping

Care

Events

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